FAQ

The world moves too fast to waste time searching for answers. We’ve compiled a list of the most common trading questions here. If you need further help, you can contact us 24 hours a day.

Registration and account setup

How do I register with Q8 Trade?

Joining the world’s most powerful trading platform is easy. You’re only a few steps away from conquering the market. Click here to register.

What is a Financial Suitability Form?

A Financial Suitability Form is the key that lets us unlock your potential. A regulatory requirement, it details your trading and financial history so that we can give you bespoke, personal advice.

Why do I need to upload documents?

We take security seriously, and have to verify the identity of each trader. This means you need to submit copies of the following documents:

●     Proof of identity (passport, driving license, ID card)
●     Proof of residency (utility bill, bank statement, legal document)
●     Credit card (front and back), if credit card was used to deposit

What currencies can I deposit in?

You can deposit in USD, EUR, GBP and KWD.

Can I try out a demo account?

Each trader receives a demo account when they signed up. Practice tactics and strategies with $100,000 in virtual cash before you join the hunt for real.

 

 

Deposits and withdrawals

How do I deposit?

Deposit using KNET, credit card, wire transfer and electronic wallets.

What are the deposit limits?

The minimum deposit is $250 by KNET and credit card, and $500 by wire transfer.

How do I know my funds are secure?

We guard your funds fiercely. All trading funds are kept in a secure, segregated bank account that only you can access. Individual trader insurance adds an extra layer of security to every trade and transaction.

How do I withdraw?

When your account is fully verified and all your documents have been approved, you can withdraw funds.

Minimum withdrawal by wire transfer is 250$ and 25$ by credit card.

Cash out for knet will be done via wire transfer only as we cannot refund via knet, therefore the minimum cash out will be $250.

Withdraw instantly by clicking here. It may take three to five business days to receive funds.

Can I cancel my withdrawal?

Withdrawal requests can be cancelled if they have not been processed. Go to the pending transaction page or click here to cancel.

 

 

My account

How do I see my account balance?

Your account balance is found at the bottom of the trading area here with all other relevant information: profit/loss, equity, margin, free margin and margin level.

Can I add another phone number?

Yes, simply click here.

 

 

Trading

On what assets can I trade?

Whatever you need to. Forex, commodities, stocks, indices. Adapt to survive.

How can I learn more about trading?

For advanced trading strategies, call your account manager or consult a personalised trading advisory team in our office at the Kuwait Stock Exchange.

When can I trade?

Modern traders are global traders. Each country’s trading hours overlap, so you can trade 24 hours a day, Monday to Friday.